qdf Privacy Policy – Your Data, Handled with Care

When you register and use qdf, we collect certain personal information that is necessary to operate your account and deliver a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos, which is required to process deposits and withdrawals accurately. During the identity verification process, we may request a government-issued ID or other supporting documents to confirm that you meet the minimum age requirement and are a legitimate account holder. In addition to information you provide directly, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs when you access the platform. This technical data helps us detect unusual activity, prevent fraud, and improve the overall performance of the platform for players across the Philippines. We do not collect sensitive personal information beyond what is strictly necessary for account management, regulatory compliance, and responsible gaming obligations.

The personal data we collect is used exclusively to operate, maintain, and improve the qdf platform for players in the Philippines. Your account information is used to verify your identity, process transactions in Philippine pesos, and communicate important updates about your account or the platform. We use your gaming activity data to monitor for signs of problem gambling and to apply responsible gaming tools where appropriate, in line with our obligations under Philippine regulations. Technical and session data is analysed to detect fraudulent behaviour, prevent unauthorised account access, and ensure the integrity of all games and betting markets available on the platform. We may also use your contact details to send you service-related notifications, such as security alerts or updates to our policies — we do not send unsolicited promotional messages without your consent. Aggregated and anonymised data may be used internally for statistical analysis and platform development, but this data cannot be used to identify any individual player. Your data is never sold, rented, or traded to any third-party advertiser or marketing organisation.

qdf does not sell or share your personal information with third parties for commercial purposes under any circumstances. However, there are limited situations where we may be required to disclose certain data to authorised parties in order to comply with our legal and regulatory obligations in the Philippines. These include disclosures to government agencies or law enforcement bodies when required by a valid legal order, and to licensed payment processors who handle transaction verification on our behalf under strict data processing agreements. Any third-party service provider that handles your data on our behalf is contractually bound to process it only for the specific purpose for which it was shared and to maintain appropriate security standards. We may also share data with fraud prevention and identity verification services to protect the integrity of the platform and the safety of all registered players. In the event of a corporate restructuring or change of ownership, your data may be transferred to a successor entity, and you will be notified of any such change in advance. Outside of these defined circumstances, your personal information remains strictly within the qdf platform environment.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the qdf platform is encrypted using secure protocols, ensuring that your account credentials and financial details are protected during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific job functions, and all staff handling player data are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify affected users and the relevant Philippine regulatory authority within the timeframes required by law. You can also help protect your account by using a strong, unique password and enabling any additional security features available in your account settings. If you suspect any unauthorised access to your account, please report it immediately through the FAQ support channel.

As a registered player based in the Philippines, you have specific rights over your personal data under the Philippine Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about what data we hold about you, the right to access a copy of that data, and the right to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention requirements. If you believe your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you may contact our support team through the details provided in the FAQ page, and we will respond to your request within the timeframe required by applicable law. We are committed to handling all data subject requests fairly, transparently, and without undue delay.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in accordance with our internal data management procedures. Like most online platforms, qdf uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled, while optional analytics cookies help us understand user behaviour in aggregate form. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. For any questions about how long we keep specific types of data, the FAQ centre is the best place to start.